Be certified when most are not!
Home
Consulting
Training
ITIL4 Foundation
Sign Up
Contact Us
Our Clients
Our Privacy Policy
Bayer LSS Black Belt Survey
Seven Seven ITIL 4 Training Exam 02
*
Indicates required field
Name
*
First
Last
1. Which dimension of service management promotes a culture of trust and transparency? Choose One.
*
Organization and People
Information and Technology
Partners and Suppliers
Processes and Value Streams
2. Which dimension of service management uses a Service Integrator? Choose One.
*
Organization and People
Information and Technology
Partners and Suppliers
Processes and Value Streams
3. What are recommendations that can guide an organization in all circumstances regardless of changes in its goals, strategies, type of work or management structure? Choose One.
*
Governance
Guiding Principles
Practices
Continual Improvement
4. What is the ability of an organization to move and adapt quickly, flexibly and decisively to support internal changes? Choose One
*
Organizational Velocity
Organization Agility
Organizational Resilience
Organizational Governance
5. Which relates BEST to the guiding principle ‘think and work holistically’? Choose One
*
Eliminate anything that fails to provide value or produce useful outcome
Understanding the big picture is important, but so is making progress
Establish an understanding of how all parts of the organization work together in an integrated way
Technical and Human Resources should be used to their best effect
6. Which does NOT relate well to the principle of ‘progress iteratively with feedback’? Choose One
*
Never do everything at once
Organize work into smaller and manageable sections that can be completed in a timely manner
Gaining feedback in every iteration will ensure that actions are focused even if circumstances change
Never start from scratch
7. Which is the LEAST LIKELY to occur due insufficient visibility of work? Choose One
*
Assumptions and rumors can prevail
Poor decision making
Creates an impression that work is not a priority
Working in silos
8. What is a relationship between two organizations that involves working closely together to achieve common goals and objectives? Choose One
*
Vendor Management
Supplier
Partnership
Contract Management
9. Which relates LEAST to the guiding principle ‘keep it simple and practical’? Choose One
*
Eliminate anything that fails to provide value or produce useful outcome
By organizing work into smaller, manageable sections that can be executed and completed in a timely manner
Use outcome-based thinking to produce practical solution that deliver results
Use the minimum number of steps to accomplish objectives
10. What are interrelated activities the organization performs to deliver valuable products and services? Choose One
*
Governance
Guiding Principles
Practices
Service Value Chain
Submit
Home
Consulting
Training
ITIL4 Foundation
Sign Up
Contact Us
Our Clients
Our Privacy Policy
Bayer LSS Black Belt Survey
UA-230143155-1