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ISO 20000 Internal Audit Training Evaluation
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1. What are the 3 characteristics of an Audit based on its definition i.e. the _____,_____, and_____ process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled?
Choose all that apply
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Independent
Ethical
Documented
Systematic
2. What are the 3 most important factors that an Auditor requires to formulate his/her Audit Opinion?
Choose all that apply.
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Audit Conclusion
Audit Evidence
Audit Plan
Audit Findings
Audit Programme
Audit Team
3. Which Auditing Principles relate to the responsibility of the Auditor to exercise care in the task they perform and in the confidence entrusted to them by the audit client?
Choose One
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Ethical Conduct
Fair Presentation
Due Professional Care
Independence
Evidence Based
4. As per ISO 20000, what do Internal Audit intend to determine?
Choose all that apply.
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Fulfill the requirements of ISO/IEC 20000
Fulfill the service requirements
Fulfill the SMS requirements identified by the service provider
The ITSMS is effectively implemented and maintained
5. Which among the following does ISO 20000 require to be documented?
Choose all that apply.
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Audit Scope
Audit Frequency
Audit Method
Audit Criteria
Audit Procedure
6. Which among the following is not a requirement of ISO 20000?
Choose all that apply.
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Management shall ensure that internal information security audits are conducted.
The service provider shall audit the records stored in the CMDB at planned intervals.
Management Reviews shall include results and follow-up actions from audits.
The selection of auditors and conduct of audits shall ensure independence and integrity of the audit.
Non-conformities shall be communicated, prioritized and responsibility allocated for actions.
Management shall ensure that audit results are reviewed to identify opportunities for improvement.
7. In establishing Audit Programme Objectives, what factor is given less consideration?
Choose One
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Management priorities
Commercial intentions
Needs of other interested parties
Risks to the organization
Availability of Auditors
8. What skills and knowledge should ITSMS Internal Auditors ideally possess?
Choose all that apply.
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Strategic priorities of the organization
Organizational culture including existing problems
Auditing principles
ISO 20000 and other relevant standards
Laws and regulations that can affect the ITSMS
9. What is NOT a direct responsibility of the Lead Auditor?
Choose One
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Formulate audit conclusions
Prevent and resolve conflicts
Prepare and complete the audit report
Represent the audit team to the audit client and auditees
10. What are the 2 conditions that will indicate that the Audit is formally concluded?
Choose Two
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When all activities articulated in the audit plan are carried out.
When the Closing Meeting is done.
When the approved audit report has been distributed.
When all the Non Conformances have been addressed.
11. Which among the following should be included in the Audit Plan?
Choose all that apply.
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Audit Objectives, Criteria and Scope
Dates and Places of the on-site audit activities will be conducted
The expected Time and Duration of on-site audit activities
Audit Artifacts and the manner by which they will be collected
The name of the Manager where the audit will be conducted
12. Audit Findings are based on the comparison of what factors?
Choose One
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Audit Plan and Audit Evidence
Audit Criteria and Audt Conclusion
Audit Evidence and Audit Criteria
Audit Criteria and Audit Conclusion
13. Which among the following are NOT TRUE about the Closing Meeting?
Choose One
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The Closing Meeting is chaired by the Lead Auditor
Ensure Audit Findings and Conclusions are clearly understood and duly acknowledged by the Auditee
Solicit agreement from the Auditee about the timeframe of corrective and preventing actions
Present the Recommendations and stress the point that recommendations are binding
14. What are some best practices while conducting interviews with Auditees?
Choose all that apply.
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Conducted during the normal working hours and workplace
Put the interviewee at ease prior to and during the interview
The reason for the interview is explained
May be initiated by asking the interviewee to describe their work
Interview results are summarized and reviewed with the guide
Thank the interviewee for their participation and cooperation
15. The Audit Criteria is the basis for creating what?
Choose One
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Audit Objective
Audit Schedule
Audit Scope
Audit Checklist
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