MNL GBS BCP

BCP Post training Exam

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Name *

Team *

1. What are the different roles who lead the business continuity efforts of MNL GBS? Choose all that apply. *

2. When a business disrupting event is observed, what do employees need to do immediately? *

Call the LRC Inform their Manager Proceed Home Evacuate the Office

3. When the CALL TREE is triggered, what information do employees need to share with the LRC and manager? Choose all that apply. *

4. When a crisis occurs, what could be the resulting scenarios? Choose all that apply. *

Unavailability of utilities Unavailability of office premises Unavailability of employees Unavailability of funds Unavailability of systems or applications

5. If a few employees become unavailable, what are the interim actions that can be taken? Choose all that apply. *

Team Leads will handle some work items Managers will handle some work items Back Resources can be invoked Fail over the workload to another GBS site

6. What information are NOT relevant in the Team-specific Business Continuity Procedure? Choose all that apply. *

Work Triage Criteria Name of the LRT member Incident Response Steps List of salvageable assets

7. What are the business continuity options for employees? Choose all that apply. *

8. When working remotely, what do employees need to ensure? Choose all that apply. *

Employee safety and security Successfully connect remotely Inform the LRC and the EMT Have a VPN client installed

9. Where can MNL GBS employees access their team's RTO? *

BCP Risk Assessment Template myPA+ Team-specific BCP document Service Delivery Lead

10. What condition must be satisfied before the BCP is deactivated? *

All team SLA targets are achieved Operations already reached a BAU state Impact of the crisis is reduced by 50% 100% of employees are present in the office