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ISO 9001:2015 Orientation
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Indicates required field
Manager's Name
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Attendees:
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Satellite Office
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Bacolod
Cavite
CDO
Cebu
Davao
Gen. Santos
Laguna
1. Cite an Example of a Strategic Objective related to CAMG
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2. What are the Borrower's Services that are NOT being rendered in your Satellite Office.
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3. Which document can you find the SIPOC and RACI chart of Borrower's Services?
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4. Who should know the Quality Policy?
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Managers
Staff
Counsellors
Contractors
5. Cite an example of a Quality Objective?
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6. Why do you think an effective QMS is important?
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7. Cite an example of a RISK that is related to the Strategic Objectives of CAMG?
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8. Cite an example of a RISK that relates to the operations of your Satellite Office.
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9. What actions do you think should be taken to mitigate the risks related to the operations of your satellite office.
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10. Which 2 documents describe the plan for achieving the Quality Objectives?
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Manual of Operations
Operational Plan
Operational Records
Risk Treatment Plan
11. How do you think Counselors contribute to Quality Management?
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12. How does the Manager of the Satellite office contribute to quality Management?
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13. How do staff members contribute to quality management?
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14. What are the benefits of improving the QMS?
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15. What do you think are the implications of not conforming to QMS requirements?
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16. How are the performance of Contractors controlled?
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17. How can borrowers subscribe to services when your satellite office is unavailable?
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18. What will the satellite office do if in case the borrower's property (e.g. personal data, title) is compromised?
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19. Cite an example of a borrower's service that was not satisfactorily fulfilled.
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20. How are non-conforming borrower's service handled?
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21. Cite an example of a performance metric of your satellite office.
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22. How many Feedback forms does your satellite office receive in a week, on average?
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23. Who should be the owner of the CARF?
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24. How should borrower complaints managed?
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25. Cite an example of an improvement in the performance of your satellite office.
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Submit
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UA-230143155-1