NHMFC QMS Exam

ISO 9001:2015 Orientation

* Indicates required field

Manager's Name *

Attendees: *

Satellite Office *

Bacolod Cavite CDO Cebu Davao Gen. Santos Laguna

1. Cite an Example of a Strategic Objective related to CAMG *

2. What are the Borrower's Services that are NOT being rendered in your Satellite Office. *

3. Which document can you find the SIPOC and RACI chart of Borrower's Services? *

4. Who should know the Quality Policy? *

Managers Staff Counsellors Contractors

5. Cite an example of a Quality Objective? *

6. Why do you think an effective QMS is important? *

7. Cite an example of a RISK that is related to the Strategic Objectives of CAMG? *

8. Cite an example of a RISK that relates to the operations of your Satellite Office. *

9. What actions do you think should be taken to mitigate the risks related to the operations of your satellite office. *

10. Which 2 documents describe the plan for achieving the Quality Objectives? *

Manual of Operations Operational Plan Operational Records Risk Treatment Plan

11. How do you think Counselors contribute to Quality Management? *

12. How does the Manager of the Satellite office contribute to quality Management? *

13. How do staff members contribute to quality management? *

14. What are the benefits of improving the QMS? *

15. What do you think are the implications of not conforming to QMS requirements? *

16. How are the performance of Contractors controlled? *

17. How can borrowers subscribe to services when your satellite office is unavailable? *

18. What will the satellite office do if in case the borrower's property (e.g. personal data, title) is compromised? *

19. Cite an example of a borrower's service that was not satisfactorily fulfilled. *

20. How are non-conforming borrower's service handled? *

21. Cite an example of a performance metric of your satellite office. *

22. How many Feedback forms does your satellite office receive in a week, on average? *

23. Who should be the owner of the CARF? *

24. How should borrower complaints managed? *

25. Cite an example of an improvement in the performance of your satellite office. *

Submit

UA-230143155-1